So, apprenantly we had 17 new hires start at work last week. Last week we knew they were working because the queue was quiet, we had a nice normal wait between phone calls and this week the same amount of people are working but you wouldn't know it. We have been in queue every day since 12noon onward and busy? It doesn't stop.
I don't understand how one week to the next we are dead then busy. The amount of people haven't change but the issues have. It's hard. It's hard to be nice when people when they are pissed off and screaming because something went wrong. Nothing can ever go wrong. It just can't. Ever. But it's technology. Shit happens. Sometimes the questions they ask, they fill out a form and ask if they need to click submit? Really? You need to ask this? Really.
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